Set up for you, usually in a day or two
You don't configure anything. We build the storm line with you in your ThreeDay account, you test it yourself, and before each storm you tell it the plan.
Step 1A 15-minute call
We ask about your business the way a new office manager would.
- The areas you cover and the routes you run
- Your client list, and which route each client is on
- Your rules: who goes first, what is urgent, what never to promise
- Your cell, for the calls that need you
Step 2We build it, you test it
We create your ThreeDay account and set up your line, your script and your texts. Then you call it yourself, ask it what your clients ask, and we adjust until it sounds right.
- Answers with your company name
- Knows your streets and routes
- Rings your cell for the urgent ones
Step 3Point your calls at it
Keep your number and forward it, or use a new local number from us. Either way, nothing changes for your clients except that someone always picks up.
Step 4Before each storm, set the plan
A few lines from your phone, in the app: when the crews start, a window for each route, the second pass, and whether you're taking new requests. Callers hear it in plain words.
Step 5After the storm
Every call is summarized, every new request is in one list, and every text is logged with its time, all in your account.
Every storm, written down
Calls with their recordings and summaries, new requests with their addresses, texts with their times. When someone asks what happened on a Tuesday in January, it's there.
Forwarding takes one code
On most Canadian carriers you can forward from the phone itself. Dial the code with your storm-line number in place of the Xs.
Forwarded minutes can count against your cell plan. Check with your carrier.
The codes
- Only calls you don't answer: **61*1XXXXXXXXXX#, cancel with ##61#
- When you're on another call: **67*1XXXXXXXXXX#
- When your phone is off or has no signal: **62*1XXXXXXXXXX#
- Every call, for a storm night: **21*1XXXXXXXXXX#, cancel with ##21#
We walk you through it on the setup call.
You set the plan. It does the talking.
A caller on Churchill Meadows hears "You're on Route B, and the crew expects to reach your street between seven thirty and nine thirty." If the plan isn't from today, the line gives no times and takes a message instead.
- Update it from your phone
- Change it as often as the snow changes
- Old plans are never read out
You run it from the ThreeDay app
GTA Plow is a ThreeDay Digital product, so your storm line lives in your ThreeDay account. Log in on the web or on your iPhone: the same login, the same calls and texts.
On Android or a computer, use app.threedaydigital.com in your browser. We create your account with you on the setup call.
Every callListen to it, read it, or skim the one-line summary.
New requestsOne list of everyone who asked for service, with address and number.
Your storm planChange the route windows before a storm, from your phone.
Route textsSend "on our way" and "done" to a route, and read the replies.
Your teamAdd your office or crew leads and choose what each one sees.
What to have handy
Your areas
The neighbourhoods and towns you cover, and anywhere you don't.
Your routes
Which streets or sites are on which route, roughly in order.
Your clients
Names and phone numbers, from a spreadsheet or your phone.
What's urgent
The calls that should ring your cell, day or night.
Your rules
Trigger depth, salt, who goes first, what never to promise.
Your number
Whether you'll forward your own or use a new local one.
Get your line answering before the first snow sticks
In Toronto the first snow that stays usually lands in the second half of November. Fifteen minutes now saves a lot of missed calls later.